Who we've worked with

Once upon a time, 2 passionate & driven hoteliers - let’s called them Mr. Black and Mr. White for sake of a good story - ran a company called Hotel IQ; a Hotel Quality Consultancy that conducted Mystery Guest Hotel Audits & Training for brands such as Hyatt, Four Seasons, Marriott, Swissotel, Langham, Centara Hotels & Resorts, Movenpick Hotels, and many other smaller luxury-boutique brands and individual hotels/resorts. 

After conducting hundreds of (Mystery Guest) Hotel Assessments and Trainings, Mr. White moved on to become the Director of Evaluations for Forbes Travel Guide, conducting hundreds more Hotel Evaluations/Trainings whilst training and managing an entire team of people to do the same. Mr. White then set up Enlites - a Hotel Evaluation & Hospitality Training company operating out of London, UK. Enlites has since been chosen as THE official and exlusive Training Partner of the SLH group. 

Meanwhile, after a similarly extensive world-tour of hotels, Mr. Black moved on from Hotel IQ to become the Director of Quality for IHG Intercontinental (Thailand). He then moved into GM positions at 2 other properties in the same owning group. Mr. Black has since launched Win Win Boom, operating out of Bangkok, Thailand - also a Hotel & Hospitality focussed management consultancy.

Many moons had past but the pair finally reconnected, and whilst talking about the good old times, they got to discussing some of the fundament things that are often overlooked when considering ‘HOW TO MAXIMISE THE SUCESS OF A HOTEL'.

After spending years on either side of the Hotel industry, they agreed that despite the necessity of “Standards”, a one-size-fits-all approach simply does not work in the boutique sector...READ ON

After a lengthy debate, Mr. Black and Mr. White concluded:

1. Hotels often need to be Inspected first to find out what Training they REALLY need to fit the hotel’s unique challenges
   
2. Training needs to be relevant to Guests Expectations, but also fit the capability of the staff, and the hotel’s budgetary constraints and operational limitations. Even ‘Industry Standards & Best Practices Training’ needs to be relevant to the Hotel’s own unique challenges, whilst enhancing and elevating the hotel’s Unique Selling Points
   
3. Even if the Training is done first, the hotel should still be Inspected to ensure the training is working and to iron out any creases on the path to perfection
   
4. Once the product is right, Hotels still need some Marketing Magic to ensure they have a winning marketing mix and that they are and outperforming their competitors
   
5. And that finally of course, Hotels need to make some serious money as a result of doing all these things.

In 2024 the same 2 people have teamed up again to craft their Experience and Expertise into a suite of services that provide real, impactful and valuable Hotel & Hospitality Solutions; such as: 

• Hotel Evaluations & Guest Experience Inspections (Mystery Guest Audits)
  
• Team Training & Development by Department or entire Hotel/Resort
  
• Brand start-ups, rebranding and repositioning for Hotel Groups and individual properties
  
• Strategic Product & Marketing Management & Business Development Consultancy
  
• Restaurant Inspections & Training (up to Michelin Standard)

...the rest, as they say, is history in the making. Let us be part of YOUR Story of Success!